Intercultural skills and employee motivation are very important points in the hotel and service industry. It is essential to interpret specific national traits correctly and to react appropriately to differences in cultural background, linguistic usage, body language and perception. This also includes recognizing how others see us.
An important point regarding coaching is also employee motivation
Are things at your hotel not running as smoothly as they should or could? Do you need an objective partner who can show you your business’s strengths and weaknesses and come up with optimization recommendations?
We assess on your behalf the baseline situation and suggest different solutions in all areas.
In conducting mystery checks, our focus is mainly to identify weakness in service and quality. Following the analysis of the strong and weak points, we implement new measures and results, and develop with your teams different solution proposals, and, if required, put together a quality management team.
Assessment of tourist and hotel infrastructure as well as specific locations with the aim of analyzing results for further decision making
